Process Implementation Specialist
3 days ago
This position requires an expert in service transition to lead the transition process from project to Business As Usual (BAU) support. The successful candidate will have experience supporting transition processes within IT organizations and be ITIL qualified.
The Service Transition Expert will work closely with project teams, service owners, service delivery managers, Service Desk, field teams, change enablement, and infrastructure teams to bring projects into BAU support.
We require an experienced professional who can develop effective relationships with colleagues across the organization and maintain close working relationships with IT support teams, managers, and senior business contacts.
The salary for this position is up to £50,000 per annum depending on experience.
- Lead the transition process from project to Business As Usual (BAU) support.
- Develop effective relationships with colleagues across the organization and maintain close working relationships with IT support teams, managers, and senior business contacts.
- Support transition activities for specific projects being moved into the support environment.
- Document the process from project to support for respective projects.
- Document the support process into Service.
- Define hypercare requirements and help coordinate resource requirements.
- Document requirements for BAU support and assist with resource allocation.
- Support and document transition activities, ensuring all support requirements are captured, and work with project managers to address risks and issues.
- Ensure ITIL processes are followed in the transition process.
- Act as a bridge between project and support teams.
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