IT Service Delivery Specialist

1 month ago


East Liverpool, Ohio, United Kingdom Reed Technology Full time
Job Description:

We are seeking an experienced IT Service Delivery Specialist to join our team at Reed Technology.

The ideal candidate will have a strong background in providing customer-centric support and possess excellent communication skills, both written and verbal. Experience with Incident Management Systems (ServiceNow) and a proven track record in 1st Line level IT support roles is essential.

The salary for this position is approximately £150 per day, making it an attractive opportunity for those looking to boost their income while working remotely from the comfort of their own homes.

About the Role:

  • Provide technical assistance to clients via phone calls and emails, ensuring prompt resolution of issues.
  • Maintain accurate records of incidents and resolutions, utilizing knowledge management systems to document troubleshooting steps.
  • Collaborate with internal teams to ensure seamless service delivery, adhering to KPIs and SLAs.
  • Foster effective communication with stakeholders, both internally and externally, through regular updates and feedback.
  • Evaluate and address potential areas of improvement within the service desk operation.

Requirements:

  • Customer service experience, preferably in a remote or call centre environment.
  • Proven expertise in incident management, including troubleshooting and resolution techniques.
  • Knowledge of IT software applications, such as O365, Windows 10/11, and SharePoint.
  • Excellent time management and organizational skills, with ability to prioritize tasks effectively.


  • East Liverpool, Ohio, United Kingdom Randstad Delivery Full time

    Job OverviewThis is an exciting opportunity to join Randstad Delivery as an Electrical Mobile Engineer, providing top-notch maintenance and repair services for electrical plant.About the RoleWe are seeking a highly skilled and experienced Electrical Mobile Engineer to work on our sites. The successful candidate will be responsible for carrying out planned...


  • East Liverpool, Ohio, United Kingdom Scorpion Recruitment Full time

    Logistics Delivery Specialist Opportunity:We are currently seeking two skilled logistics professionals to join our team in Liverpool. As a Logistics Delivery Specialist, you will be responsible for transporting medical equipment around the Merseyside area.Responsibilities:Transporting medical equipment between locationsMaintaining accurate records of...


  • East Liverpool, Ohio, United Kingdom Randstad Delivery Full time

    Job SummaryWe are seeking an experienced Electrical Mobile Engineer to join our team at Randstad Delivery. As a key member of our maintenance team, you will be responsible for carrying out planned and reactive maintenance on electrical plant across various sites.About the RoleThis is a fantastic opportunity for a skilled engineer to work on a variety of...


  • East Liverpool, Ohio, United Kingdom LFUK Recruitment Services Full time

    Job Title: Training Delivery SpecialistThis role offers an exciting opportunity to join LFUK Recruitment Services as a key member of our training delivery team.About the Role:The successful candidate will be responsible for delivering high-quality training sessions in first aid, mental health first aid, and other related areas to a diverse range of clients...


  • East Liverpool, Ohio, United Kingdom Crown Commercial Service (CCS) Full time

    Crown Commercial Service (CCS) is seeking a skilled Data Insights Specialist to join their Digital Services directorate. This role will involve providing insight, support and secretariat within the governance process that supports the business and digital design and change delivery across CCS.The ideal candidate will have experience in using data to identify...


  • East Liverpool, Ohio, United Kingdom Driver Express Full time

    Job SummaryWe are seeking a reliable and motivated Package Delivery Specialist to join our team at Driver Express. As a key member of our logistics service provider, you will be responsible for delivering packages to customers in a timely and safe manner.About the RoleThis is a full-time position with a 5-day work week plus Saturdays on rotation. You will be...

  • Senior Advisor

    4 weeks ago


    East Liverpool, Ohio, United Kingdom Service Care Solutions Ltd Full time

    Job Overview: We are seeking an experienced Senior Advisor to join our team as a Prison Quality Assurance and Support Specialist. As a Senior Advisor, you will play a key role in ensuring the quality of services delivered to older adults in HMP Altcourse. Your primary responsibility will be to provide expert guidance and support to colleagues and external...


  • East Liverpool, Ohio, United Kingdom Be-IT Ltd Full time

    Real Estate Law ExpertiseWe are looking for a Commercial Property Lawyer Specialist to join our team at Be-IT Ltd in Liverpool. Our client is renowned for delivering high-quality legal services to clients in the commercial property sector.About the PositionAdvise clients on diverse and complex real estate matters, working closely with investors, developers,...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Ltd Full time

    Job TitleCare Leavers Support SpecialistAbout UsWe are Service Care Solutions Ltd, a leading provider of specialist recruitment services to the social care sector. Our mission is to transform the lives of young people transitioning out of care.Salary InformationThe estimated salary for this role is £27,000 - £42,000 per annum, depending on experience and...


  • East Liverpool, Ohio, United Kingdom Liberty Gas Group Full time

    Are you a seasoned professional looking for a new challenge? Do you have experience in managing multi-disciplinary teams and delivering high-quality services? If so, we invite you to apply for the Gas Service Delivery Manager position at Liberty Gas Group in Knowsley.Job Summary:This full-time, permanent role offers a competitive salary of £75,000 per...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Ltd Full time

    Job Description: The Prison Quality Assurance and Support Specialist will be responsible for ensuring the quality of services delivered to older adults in HMP Altcourse. This will involve developing and implementing quality assurance processes, providing guidance and support to colleagues and external partners, conducting regular reviews and audits to ensure...


  • East Liverpool, Ohio, United Kingdom Compass Associates Full time

    About the Role:This is an exciting opportunity to lead our domiciliary care team as an Operations Manager. The successful candidate will be responsible for ensuring the smooth delivery of our services, managing a team of Care Co-ordinators and Clinical Nurse Specialists, and working closely with colleagues to achieve our objectives.Key...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Full time

    Are you a motivated and compassionate individual seeking a challenging yet rewarding role? We are looking for a Family Support Worker to join our dynamic team at Service Care Solutions in Liverpool, Merseyside.Role Overview:Provide empathetic and non-judgmental support to families, fostering trust and confidence.Work closely with social workers and other...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking a highly skilled Outreach Services Coordinator to join our team in Liverpool. This is an exciting opportunity to support children, young people, and their families in achieving positive outcomes through early intervention.The ideal candidate will have a strong background in social care and experience working with children,...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Ltd Full time

    Family Support SpecialistWe are seeking an experienced and empathetic Male Bank Children & Family Support Worker to join our team. Your role will involve providing vital support to children and families, helping them navigate life's challenges and build resilience.Key Responsibilities:Deliver tailored support to children and families, addressing specific...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Ltd Full time

    Job SummaryWe are seeking a highly motivated and dedicated individual to join our team as a Care Leaver Support Specialist. This is an excellent opportunity to make a real difference in the lives of young people transitioning out of care.The successful candidate will work closely with care leavers, providing guidance and support to help them build brighter...


  • East Liverpool, Ohio, United Kingdom Liberty Gas Group Full time

    Liberty Gas Group is seeking a highly skilled Gas Service Delivery Manager to lead our team in Knowsley, delivering heating and compliance contracts within the social housing sector. This full-time, permanent position offers a competitive salary of £75,000 per annum, plus company van/vehicle, fuel card, and excellent benefits.Main Responsibilities:Oversee...


  • East Liverpool, Ohio, United Kingdom Opus Recruitment Solutions Full time

    Key Responsibilities:Lead and mentor a team of application support specialists, fostering a high-performance culture and providing direction, training, and development.Oversee daily operations of application support for enterprise software solutions, ensuring issues are promptly addressed and resolved.Work closely with the Information Systems Director to...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Ltd Full time

    Our Mission: At Service Care Solutions Ltd, we strive to provide exceptional recruitment services to the healthcare industry.We are currently looking for a skilled Clinical Specimen Specialist to join our team. As a Clinical Specimen Specialist, you will be responsible for collecting and processing patient blood samples while adhering to strict laboratory...


  • East Liverpool, Ohio, United Kingdom Service Care Solutions Full time

    We are seeking a dedicated and compassionate individual to join our team at Service Care Solutions, providing critical support and supervised contact services in a caring and professional environment. The ideal candidate will have a passion for making a difference in the lives of families and children.Key Responsibilities:Facilitate positive interactions...