Insurance Claims Management Role

1 week ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time
Insurance Claims Handler Role

As an Insurance Claims Handler at HomeLet, you will be responsible for managing the process of claims from instruction through to finalisation and closure effectively.

You will provide advice and support throughout claims to agents in a timely manner, seeking advice from Legal Partners to ensure legal obligations are met and Insurer costs are minimised as far as possible.

Main Responsibilities:
  • Ensure compliance with all relevant policies, Standard Operating processes, regulatory and business service level agreements.
  • Manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
  • Deliver exceptional service to all customers, primarily by telephone and also via email & post.
  • Undertake detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
  • Manage financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
  • Develop strong relationships with customers to ensure the claim progresses efficiently and maintain an accurate claim ledger.
  • Raise concerns where necessary regarding potential fraud indicators.
Legal Aspects:
  • Issue legal notices to tenants tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks.
  • Collaborate with litigation team and in-house solicitors to ensure that the legal service provided is robust, low-risk, and efficient.
Required Qualifications:
  • 3 GCSEs at grade C or above, including English and Maths
Benefits Package:

We offer a competitive salary of £35,000 per annum and a range of benefits, including:

  • Holiday allowance with option to purchase extra days off
  • Company pension scheme
  • Enhanced parental leave packages
  • Flexible benefits package to enhance your overall compensation
  • Portal offering discounts on various products and services
  • Referral incentives
  • Discounts on company products
  • Employee benefits and welfare package focusing on personal finance, well-being, and more
  • Volunteering day
  • Range of discounts, including kids' passes, discounts at salons, and others
  • Learning and development opportunities, including professional studies and apprenticeships
  • Participation in our Community Trust, supporting fundraising efforts
  • Initiatives to reduce our carbon footprint
  • Flexible working arrangements tailored to individual needs


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