Claims Handler Position
5 hours ago
We are seeking a highly skilled Claims Handler to manage the process of claims from instruction through to finalisation and closure effectively.
The ideal candidate will provide advice and support throughout claims to agents in a timely manner, seeking advice from Legal Partners to ensure legal obligations are met and Insurer costs are minimised as far as possible.
Key Responsibilities:- Comply with all relevant policies, Standard Operating processes, regulatory and business service level agreements.
- Manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
- Deliver exceptional service to all customers, primarily by telephone and also via email & post.
- Undertake detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
- Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
- Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
- Elevate where necessary any fraud indicators highlighted from fraud measures in place.
- Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks.
- Collaborate with Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low risk and efficient.
- 3 GCSEs at grade C or above, including English and Maths
We offer a competitive salary of £35,000 per annum and a range of benefits, including:
- Competitive holiday allowance with the annual option to buy additional days
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- A first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- An extra day to support the local community through our Volunteering day
- A wide range of discounts, including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects and lots of other options to choose
- A comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- Measures in place to help reduce our carbon footprint
- A flexible working policy, where we will discuss how it meets both your flexible working needs and those of the business and role you are applying for
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