Income Recovery Specialist

4 weeks ago


London, Greater London, United Kingdom The Hyde Group Full time

Income Recovery Specialist

About the Role

We are seeking an experienced Income Recovery Specialist to join our Service Charge Team. As an Income Recovery Specialist, you will be responsible for managing service charge enquiries, providing excellent customer-focused service, and ensuring the accurate production of service charge statements.

Key Responsibilities

  • Manage service charge enquiries, providing excellent customer-focused service.
  • Coordinate end-to-end case management process, including customer contact, investigation, and comprehensive response.
  • Produce clear breakdowns and summaries of service charges for customers.
  • Proactively contact customers as a key point of contact for any service charge concerns.
  • Meet with customers (virtually and face to face), residents associations, etc., to discuss service charges.
  • Calculate and produce accurate actual and estimated service charge statements.

Requirements

  • Proven experience in service charge calculations and management.
  • Strong customer focus with excellent communication and investigation skills.
  • Knowledge of financial analysis and reconciliation of transactional cost data.
  • Ability to work collaboratively, building relationships with internal teams and departments.

What We Offer

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package
  • Volunteering days


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