Senior Housing Income Recovery Specialist
1 month ago
A rewarding opportunity exists for a highly motivated and organized professional to join our team as a Senior Housing Income Recovery Specialist.
This is a full-time position, working 37 hours per week, Monday to Friday with attractive/flexible hybrid working.
The salary for this role is £14.32 per hour, depending on experience.
Key Responsibilities:- Contribute to the recovery of debts including housing income, overpaid housing benefit, and sundry debts by effectively communicating with customers and establishing payment agreements.
- Take proactive recovery action where arrangements fail, ensuring timely and correct information is gathered to support the court process.
- Handle incoming calls and conduct general debt management work, including some outbound calling.
- Experience in benefits systems and knowledge of Northgate system would be advantageous.
- Housing knowledge and any local government experience would be an added bonus.
We are seeking an individual with exceptional debt management skills and a passion for delivering excellent customer service.
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