Customer Accounts Specialist

1 day ago


London, Greater London, United Kingdom Clarion Housing Group Full time

We are seeking a highly skilled Customer Accounts Specialist to join our Home Ownership team on a permanent basis. This role plays a vital part in delivering the Group's income management services and policies, with a strong focus on maximising rent collection while minimising financial strain for customers.

The ideal candidate will oversee the entire income collection and arrears process within a designated area, closely monitoring housing debt and guiding customers through the recovery journey until a resolution is reached. A strong approach to customer service, excellent communication skills, and experience in customer account management and debt recovery are essential.

As a Housing Debt Recovery Professional, you will work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress experienced by customers. You will present cases to court, requiring excellent written and verbal communication skills, as well as proficiency in MS Office packages. Travel throughout the region is necessary to attend court.

Candidates must have a housing background, GCSE Maths and English Grade C or equivalent, and be able to travel extensively. We offer an attractive salary package: £30,021 - £34,770 per annum in Norwich and £33,018 - £38,325 per annum in London.



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