Housing Debt Recovery Specialist

2 weeks ago


London, Greater London, United Kingdom Wandle Housing Association Ltd Full time

About the Role:

We are seeking a skilled Housing Debt Recovery Specialist to join our team at Wandle Housing Association Ltd. As a key member of our housing customer service delivery team, you will play a crucial role in delivering excellent services to our residents.

Key Responsibilities:

  1. Manage rent accounts and other housing-related debts, ensuring timely collection and minimizing the risk of repossession.
  2. Develop and implement effective strategies to maximize income collection, including direct housing payments, charitable applications, and financial support.
  3. Deliver against annual team and individual targets for income collection, ensuring a high-quality service to residents and colleagues.

Requirements:

  1. Knowledge of housing law, regulatory frameworks, and good practice in debt recovery essentials.
  2. Experience in presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery.
  3. Commitment to providing a high-quality service to residents, colleagues, and external stakeholders.

A Day in the Life:

You will work closely with our housing customer service delivery team to deliver excellent services to our residents. Your expertise in debt recovery will be essential in ensuring timely collection and minimizing the risk of repossession.

What You Will Need:

  1. Strong analytical and problem-solving skills to develop effective strategies for debt collection.
  2. Excellent communication and interpersonal skills to work effectively with residents, colleagues, and external stakeholders.
  3. Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.


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