Strategic HR Operations Manager
2 weeks ago
Oakleaf Partnership, a dynamic recruitment agency, is partnering with a Central London-based tech firm to find an experienced People Operations Lead. This is a 3-month contract role that offers a competitive salary of up to £80,000.
Key Responsibilities- Process & Policy Improvement: Develop and implement effective HR policies and processes to drive operational efficiency and support business objectives.
- Employee Relations (ER): Manage complex ER cases, particularly those related to contact centre employees, providing expert guidance on performance management, disciplinary actions, grievances, and conflict resolution.
- Performance Management: Create and embed a clear performance management process across HQ and the contact centre population.
- Project Management: Drive and support key HR and people-related projects, ensuring timely delivery and alignment with business goals.
- Change Management: Partner with business leaders to manage change initiatives, ensuring smooth transitions and high engagement during periods of organisational evolution.
- A proven track record in People Operations or HR Ops roles, ideally within the tech or SME sector.
- Demonstrated experience in driving HR process improvement and policy development.
- Experience in leading or supporting HR projects, with a track record of successful delivery.
We are a dynamic recruitment agency based in Central London. We specialise in finding top talent for our clients across various industries.
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