Housing Needs Officer Contract Full Time

6 days ago


Norwich, Norfolk, United Kingdom Cromwood Housing Full time

About Cromwood Housing

Cromwood Housing is a leading provider of social housing to local authorities in England. We are committed to delivering high-quality services to our residents and are seeking a dedicated and customer-focused individual to join our team as a Housing Officer.

Job Summary

We are seeking a Housing Officer to provide support to residents in one of our busy hotels in the Newton Heath area. The successful candidate will be responsible for providing a guided tour of the facilities, updating the property database, and managing any potential complaints received.

Key Responsibilities

  • Provide a guided tour of the facilities, prioritizing emergency exits and the fire assembly point.
  • Update the property database daily with any changes to occupancy, including arrivals and departures.
  • Undertake monthly property inspections to ensure residents are adhering to the property rules and ensure the property is of a good standard.
  • Manage any potential complaints received, including maintenance issues, anti-social behavior, general property issues, and environmental issues.
  • Work closely with residents and offer advice to help promote wellbeing and positive behavior.

Requirements

  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
  • Able to take instruction and follow policies and procedures.
  • Strong computer skills – Word, Excel, etc.
  • Previous experience as a Housing Officer, preferably in a Housing or professional setting.
  • Bachelor's degree in a related field (or equivalent experience).

What We Offer

  • Full-time, permanent contract.
  • Competitive salary of £29,000 per annum.
  • 28 days annual leave (including Bank Holidays).
  • Company pension scheme.
  • Health & wellbeing programme.


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