Regional Housing Administrator

6 days ago


Norwich, Norfolk, United Kingdom CLARION HOUSING GROUP LIMITED Full time

Job Summary:

We are seeking a highly skilled Regional Housing Administrator to join our team at Clarion Housing Group Limited. As a key member of our administration team, you will be responsible for delivering a high-quality, customer-focused service to our Neighbourhood Team.

Key Responsibilities:

  • Deliver a highly effective and efficient regional administration service to our Neighbourhood Team.
  • Report any communal repairs to contractors, maintain relevant records, and action gas safety processes, liaising with contractors and raising Purchase Orders.
  • Maintain garage tenancy records, process lettings and terminations, maximising income collection, and liaise with colleagues on inspections.
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Analyse data from various sources, identifying trends and areas for improvement, and make recommendations to improve service delivery.
  • Prioritise workload, managing multiple tasks and deadlines to ensure seamless service delivery.

Requirements:

  • Previous experience in a customer service environment, with a proven track record of delivering excellent customer service.
  • Ability to write clear, accurate, and concise records, analysing data from various sources and prioritising workload as required.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and contractors.
  • Ability to work in a fast-paced environment, managing multiple tasks and deadlines to ensure seamless service delivery.

What We Offer:

As a Regional Housing Administrator at Clarion Housing Group Limited, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits and opportunities for professional development.



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