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Regional Housing Administrator

2 months ago


Norwich, Norfolk, United Kingdom CLARION HOUSING GROUP LIMITED Full time

Job Summary:

We are seeking a highly skilled Regional Housing Administrator to join our team at Clarion Housing Group Limited. As a key member of our administration team, you will be responsible for delivering a high-quality, customer-focused regional administration service to our Neighbourhood Team.

Key Responsibilities:

  • Deliver a highly effective and efficient regional administration service to our Neighbourhood Team.
  • Report any communal repairs to contractors, maintain relevant records, and action gas safety processes, liaising with contractors and raising Purchase Orders.
  • Maintain garage tenancy records, process lettings and terminations, maximising income collection, and liaise with colleagues on inspections.
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Analyse data from various sources, identifying trends and areas for improvement, and make recommendations to improve service delivery.
  • Prioritise workload, managing multiple tasks and deadlines, and maintain accurate records and reports.

Requirements:

  • Previous experience in a customer service environment, with a demonstrable commitment to delivering excellent customer service.
  • Ability to write clear, accurate, and concise records, and analyse data from various sources.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work in a fast-paced environment, prioritising workload and managing multiple tasks and deadlines.

What We Offer:

As a Regional Housing Administrator at Clarion Housing Group Limited, you will have the opportunity to work in a dynamic and supportive team, delivering a high-quality service to our customers. You will receive comprehensive training and development opportunities, and be part of a company that values and rewards hard work and commitment.