Escalator Operations Manager
2 weeks ago
Stannah is a trusted name in lift and escalator solutions. As a leading provider of mobility products, we pride ourselves on delivering high-quality services to our clients.
Job Summary
We are seeking a skilled Technical Escalator Manager to join our team. This role will focus on improving first-time fix rates and reducing repeat call incidents across our major client portfolio in the South of England.
About the Role
In this position, you will be responsible for leading national efforts to enhance technical performance and customer satisfaction. Your expertise will help us identify areas for improvement and implement strategies to increase efficiency and productivity.
Key Responsibilities
* Lead national efforts to improve technical performance and customer satisfaction
* Analyze data to identify areas for improvement and develop strategies to increase efficiency and productivity
* Collaborate with cross-functional teams to implement process improvements
* Develop and maintain strong relationships with key stakeholders
Requirements
* Bachelor's degree in a related field (e.g., engineering, operations management)
* Minimum 5 years of experience in a technical leadership role
* Proven track record of improving technical performance and customer satisfaction
* Excellent communication and interpersonal skills
Benefits
* Competitive salary: £60,000 - £80,000 per annum
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Opportunities for professional growth and development
How to Apply
If you are a motivated and experienced Technical Escalator Manager looking for a new challenge, please submit your application.
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