Senior IT Service Delivery Manager
1 month ago
Job Summary:
We are looking for a highly skilled Senior IT Service Delivery Manager to join our team at Nextech Group Ltd. The ideal candidate will have experience in managing IT services and delivering excellent customer service.
About the Role:
- Own and manage faults methodically, ensuring excellent customer service within SLAs and business KPIs.
- Escalate incidents or requests as needed and deliver solutions that meet customer expectations.
- Collaborate with internal and external stakeholders to improve departmental processes and customer satisfaction.
Key Responsibilities:
- Provide level 2 support through ticket escalations and calls.
- Log, categorize, and prioritize tickets correctly, escalating incidents as needed.
Requirements:
- Minimum 2 years of experience in a level 2 technical role for an MSP or equivalent.
- Experience in high-availability environments with live systems.
- Proven customer-centric IT service delivery skills.
Benefits:
- 25 days holiday + bank holidays.
- Training and certifications paid for.
- Time allocated for training midweek.
- Hybrid working arrangement.
Estimated Salary: £35,000 per annum.
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