Managed IT Services Delivery Expert

2 days ago


Southampton, Southampton, United Kingdom Global Technology Solutions Ltd Full time

Job Title: Managed IT Services Delivery Expert

Salary: $90,000 - $120,000 per year

Company Overview: At Global Technology Solutions Ltd, we strive to deliver exceptional IT services that meet our clients' evolving needs. We are seeking a skilled and experienced professional to join our team as a Managed IT Services Delivery Expert.

Job Description: In this role, you will lead the delivery of managed IT support services, working closely with our clients to understand their business objectives and develop tailored solutions. Your expertise will ensure seamless service delivery, client satisfaction, and ongoing improvement of our services.

Key Responsibilities:

  • Deliver managed IT support services to clients, ensuring high-quality service delivery and client satisfaction.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
  • Collaborate with cross-functional teams to identify areas for service improvement and implement changes.
  • Analyze client feedback and use it to drive continuous improvement of our services.
  • Maintain up-to-date knowledge of industry trends, technologies, and best practices to ensure our services remain cutting-edge.

Requirements:

  • Minimum 2 years of experience in a managed service provider role with project delivery experience.
  • Familiarity with client technologies such as Azure, antivirus/security tools, email filtering, AV/XDR, and network configurations.
  • Excellent communication and interpersonal skills.

Benefits:

  • A competitive salary range of $90,000 - $120,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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