IT Service Operations Lead
4 days ago
We are currently looking for an experienced IT Care Team Leader to join our team in Southampton. The successful candidate will be responsible for leading the IT Care function, overseeing customer support activities, and promoting high standards of customer service.
Job Description- Leads the IT Care function in Southampton, ensuring adherence to established processes and key performance indicators.
- Oversees customer support activities, providing additional cover and support to London based colleagues.
- Fosters a customer-first mindset across the team, upholding the highest standards of customer service.
- Resolve conflicts and address poor customer outcomes promptly and effectively.
- Handle ticket escalations, ensuring unresolved queries are escalated appropriately and efficiently.
- Manage Service Level Agreements (SLA) and Operational Level Agreements (OLA) for incident resolutions and request fulfilment.
Estimated salary: £55,000 - £65,000 per annum. Our benefits package includes holiday entitlement, pension scheme, private medical insurance, life assurance, income protection, and healthcare cash plan.
-
Sales Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom Staffline Operations Full timeAbout the RoleThis is an exciting opportunity to join Staffline Operations as an Internal Sales Executive Team Lead. As a key member of our sales team, you will play a vital role in achieving branch sales, profit, and customer service targets.Key Responsibilities• Assist in the achievement of branch sales, profit, and customer service targets• Make...
-
Maintenance Operations Manager
4 weeks ago
Southampton, Southampton, United Kingdom Service Care Solutions Ltd Full timeMaintenance Operations ManagerService Care Solutions Ltd is seeking a skilled Maintenance Operations Manager to support the development and delivery of a high-quality maintenance service strategy that enables the company to meet its business objectives and meet the needs of all internal users and other stakeholders.The successful candidate will be...
-
Area Relief Officer
1 month ago
Southampton, Southampton, United Kingdom Staffline Operations Full timeArea Relief Officer OpportunityWe are seeking a reliable and flexible Area Relief Officer to join our team at Staffline Operations. The successful candidate will be responsible for covering a variety of sites across the Portsmouth, Southampton, and Andover areas.Key Responsibilities:Conducting patrols and searches to maintain a high level of customer...
-
Retail Operations Lead
4 days ago
Southampton, Southampton, United Kingdom Andersen James Group Full timeJob Title: Retail Operations LeadAbout the Job:We are seeking a highly skilled Retail Operations Lead to manage daily centre operations, ensuring high standards in both hard and soft services. As a key member of our senior leadership team, you will be responsible for empowering, motivating, and developing the operational team to deliver excellent service.Key...
-
Business Development Representative
1 week ago
Southampton, Southampton, United Kingdom Staffline Operations Full timeStaffline Operations is recruiting for a Business Development Representative in the UK area. The salary for this role is up to £26,819 per annum + bonus. Apply today to become a part of the team delivering trusted solutions to organisations nationwide.About the RoleThis is a permanent full-time position working fixed shifts, Monday to Friday, with a total...
-
Operations Excellence Lead
1 week ago
Southampton, Southampton, United Kingdom Amazon UK Services Ltd. Full timeDrive Operational Efficiency at Amazon UK Services Ltd.We are seeking an experienced Operations Excellence Lead to join our team at Amazon UK Services Ltd. in this key role, you will be responsible for driving operational excellence across our sites, ensuring seamless execution of business objectives, and fostering a culture of continuous improvement.About...
-
Business Development Sales Manager
1 week ago
Southampton, Southampton, United Kingdom Staffline Operations Full timeWe are currently recruiting for a Business Development Sales Manager to join our client's busy distribution centre in the Southampton area. The successful candidate will have a minimum of 2 years' experience in outbound sales and the ability to exceed expectations within their team whilst hitting targets and providing excellent customer service.About the...
-
Waste Management Driver
4 weeks ago
Southampton, Southampton, United Kingdom Staffline Operations Full timeJob Title: 7.5 Tonne DriverAbout the Role:We are seeking a reliable and efficient 7.5 tonne driver to join our team at Staffline Operations. As a 7.5 tonne driver, you will be responsible for providing a professional and efficient delivery service in accordance with relevant legislation, company EHS and quality policies.Key Responsibilities:Ensure that the...
-
IT Strategist and Team Lead
1 week ago
Southampton, Southampton, United Kingdom Spectrum IT Recruitment Full timeSpectrum IT Recruitment is seeking an experienced Head of IT to lead the team in supporting modern IT infrastructure for over 1500 users at one of Hampshire's leading schools.The successful candidate will define and deliver the IT strategy across three sites, managing a well-resourced IT Support team consisting of network managers, technicians, and...
-
Senior Administrator
1 week ago
Southampton, Southampton, United Kingdom Queen Elizabeth's Foundation for Disabled People Full timeAbout the RoleWe are seeking a highly skilled Senior Administrator to lead our client-centred support services. As a key member of our team, you will be responsible for managing daily operations, supervising administration staff, and ensuring seamless service delivery.Key ResponsibilitiesDevelop and implement processes to enhance service quality and...
-
Service Experience Lead
4 weeks ago
Southampton, Southampton, United Kingdom Kingfisher Full timeJob Title: Service Experience LeadJob Summary:We are seeking a highly skilled Service Experience Lead to join our team at Kingfisher. As a Service Experience Lead, you will be responsible for ensuring that our colleagues receive excellent IT support experience. This role involves redefining the colleague IT support experience by identifying opportunities for...
-
Operations Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom YODEL Full timeRole OverviewKey Responsibilities:Lead a dynamic team of Team managers, Administrators, Warehouse Operatives and Drivers, making a significant impact on the smooth running, planning and performance of our entire service centre.Take responsibility for all logistics areas, including resource management, route optimization, and customer satisfaction.Develop and...
-
Lead Kitchen Operations Manager
4 days ago
Southampton, Southampton, United Kingdom Lounge Full timeLounge is seeking a highly experienced Lead Kitchen Operations Manager to join our team. The estimated salary for this role is £45,000 - £55,000 per annum.About the RoleThis is an excellent opportunity to take your career to the next level and lead our kitchen operations with passion and dedication. As a Lead Kitchen Operations Manager, you will be...
-
Construction Operations Lead
5 days ago
Southampton, Southampton, United Kingdom Brandon James Full timeJob Title: Construction Operations LeadA prominent construction consultancy based in Southampton seeks an accomplished construction operations lead to oversee the delivery of high-end development projects within the commercial offices, retail, and industrial sectors.The Role ResponsibilitiesThe successful construction operations lead will be entrusted with...
-
Golf Centre Operations Lead
4 days ago
Southampton, Southampton, United Kingdom Mytime Active Full timeAbout UsWe are a pioneering social enterprise on a mission to enhance wellbeing through our range of accessible services. With 20 locations across Bromley, the Midlands, and Hampshire, we offer golf, swimming, gyms, bowling, and health programmes that cater to diverse needs.Job DescriptionThis exciting role offers the chance to lead our golf centre...
-
Storage Solutions Lead
1 month ago
Southampton, Southampton, United Kingdom Spectrum IT Recruitment Full timeLead Storage Solutions ArchitectAre you a technical expert looking to lead innovative storage projects?As part of the UK IT Storage function, you will be joining a growing infrastructure team with a wide range of project work in the roadmap.Initially based in the Southampton office, you'll have the option to work 2 days a week from home after completing your...
-
Warehouse Operations Team Lead
2 weeks ago
Southampton, Southampton, United Kingdom Ikea Full timeJob OverviewWe are seeking a highly skilled Warehouse Operations Team Lead to join our In-Store Fulfilment Operations team. This role will play a crucial part in leading the team to achieve operational excellence and contribute to the success of IKEA.
-
Domestic Services Supervisor Lead
2 days ago
Southampton, Southampton, United Kingdom Hampshire and Isle of Wight Healthcare NHS... Full timeWe are currently seeking a highly organized and detail-oriented Domestic Services Supervisor Lead to join our team at Hampshire and Isle of Wight Healthcare NHS Foundation Trust.This role offers a unique opportunity to work in a dynamic environment, overseeing the daily operations of the domestic services department. You will be responsible for supervising a...
-
Food Service Operations Manager
5 days ago
Southampton, Southampton, United Kingdom Compass Group UK & Ireland Full time**About the Role**We are seeking an experienced Food Service Operations Manager to oversee our catering and service operations for Defence on a full-time basis. As a key member of our team, you will be responsible for ensuring our kitchens and service counters run smoothly, delivering exceptional food experiences, and providing world-class customer...
-
Business Process Improvement Lead
4 days ago
Southampton, Southampton, United Kingdom Spectrum IT Recruitment Full timeWe are looking for an experienced Business Process Improvement Lead to join our team based in Southampton. This role involves leading the implementation of new systems and processes to drive business growth.The ideal candidate will have a strong understanding of requirements gathering and management, as well as experience working with similar systems.This is...