Retail Operations Lead
1 month ago
Job Title: Retail Operations Lead
About the Job:We are seeking a highly skilled Retail Operations Lead to manage daily centre operations, ensuring high standards in both hard and soft services. As a key member of our senior leadership team, you will be responsible for empowering, motivating, and developing the operational team to deliver excellent service.
Key Responsibilities:- Lead Operations: Manage daily Centre operations, ensuring high standards in both hard and soft services with a focus on slick contractor management and engagement.
- Team Development: Empower, motivate, and develop the operational team to deliver excellent service, working together to drive a one team ethos.
- Stakeholder Engagement: Serve as the main point of contact for internal and external stakeholders, including tenants, landlords, and local authorities, ensuring effective communication and addressing concerns promptly.
- Strong Leadership Skills: A proven leader with expertise in empowering, communicating, and motivating teams, with a background in customer-facing roles, ideally in shopping centres.
- IOSH or NEBOSH accreditations.
- Contractor Management: Skilled in managing contractors across both hard and soft services.
- Budget Management Experience: Proficient in managing budgets, ideally with experience in service charge management.
- To be an integral part of the senior leadership team's succession planning.
- A primary role in the senior leadership team.
- The opportunity to be part of a transformative experience.
- The chance to make a significant impact on yourself and others.
£70,000 - £90,000 per annum.
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