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Switchboard Operator

1 month ago


Southampton, Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job Summary


University Hospital Southampton NHS Foundation Trust is currently seeking a skilled Switchboard Operator to join our team.


This exciting opportunity involves providing exceptional customer service to patients, visitors, and staff, handling incoming and internal calls, and responding to emergency situations in a calm and professional manner.


Key Responsibilities:



  • Answer and direct calls in a timely and efficient manner
  • Provide accurate and helpful information to callers
  • Manage emergency situations and escalate to senior staff when necessary
  • Work collaboratively with the Switchboard team to provide a seamless service
  • Develop and maintain knowledge of hospital services and policies

About the Role


This is a fantastic opportunity to develop your skills and experience in a fast-paced and dynamic environment. As a Switchboard Operator, you will be the first point of contact for the public and professional services, and you will play a vital role in ensuring that patients and visitors receive the best possible service.


You will have the opportunity to work with a diverse range of people, develop your communication and problem-solving skills, and contribute to the smooth running of the hospital.


Requirements



  • Excellent communication and customer service skills
  • Ability to work in a fast-paced and dynamic environment
  • Knowledge of hospital policies and procedures
  • Ability to work independently and as part of a team
  • Basic computer skills and experience with switchboard software

What We Offer


As a Switchboard Operator at University Hospital Southampton NHS Foundation Trust, you will have access to a range of benefits, including:



  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Supportive and collaborative team environment
  • Excellent training and induction program

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that this role is subject to a DBS check and satisfactory references.