Switchboard Operator

6 months ago


Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

Do you want to be part of our busy and dynamic switchboard department in the role of an operator? An exciting opportunity to work in Switchboard has become available.

We are seeking a motivated and dependable individual who possesses good communication skills and has the ability to keep calm and professional under pressure.

Answering all incoming and internal calls to the Trust in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

We are the first point of contact for the public and professional services and partnership organisations who contact the Trust as well as all internal users.

You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures. Effectively making decisions in a calm and efficient manner.

You will require an excellent telephone manner and proven customer service skills, a good level of keyboard skills is required.

Our department provides a professional 24-hour telephony and emergency response service to all internal departments within University Hospital Southampton NHS Foundation Trust, as well as externally for patients and their relatives. GP emergency admissions, major incidents and fire service calls are all in a day’s work.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

You will have first-class communication and prioritisation skills and a enjoy working in a fast-paced environment where you’ll meet a different challenge every day.

Shifts vary from week to week but you will receive your rota 12 weeks in advance, covering a combination of days, lates, nights, weekends and bank holidays - You will receive enhanced pay for working nights/weekends.

You will need to be flexible to work both days/nights and weekends as we are a 24/7 service.
The personal drive to work independently but with the support of an established team.
The ability to think rationally and logically when responding to emergency situations a keen eye for detail.

The ambition to learn every day and a track record of dealing with the public in a customer focused environment.


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