Escalator Service Excellence Specialist

2 weeks ago


Southampton, Southampton, United Kingdom Stannah Full time

We are looking for a highly skilled and experienced technical service manager to join our team as a Technical Escalator Manager.

Job Description

This is a challenging and rewarding role that requires a strong leader with excellent technical and interpersonal skills.

As a key member of our team, you will be responsible for developing and implementing strategic improvement plans that enhance the technical knowledge and skills of both engineers and field management.

This will involve analysing performance data to identify underperforming assets and implementing targeted solutions.

You will also design and deliver technical training programs for engineers and field managers to address product and skill gaps.

In addition, you will lead strategic reviews and measure the effectiveness of training and performance improvements.

The successful candidate will have a proven track record in technical service management within the escalator industry.

Key Responsibilities
  • Develop and implement technical improvement programs
  • Analyse performance data and identify areas for improvement
  • Design and deliver technical training programs
  • Lead strategic reviews and measure the effectiveness of training and performance improvements
Requirements

To succeed in this role, you will need:

  • Strong leadership and communication skills
  • Proven experience in technical service management within the escalator industry
  • Demonstrated success in delivering technical improvement programs
  • Ability to develop and manage working relationships at all levels
Salary and Benefits

Our competitive salary range is £65,000 - £75,000 per annum.

In addition to your base salary, you can expect a comprehensive benefits package, including life assurance, long service award scheme, and employee assistance program.



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