Escalator Operations Lead
3 weeks ago
Stannah, a trusted name in lift and escalator solutions, is seeking a technical expert to lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio.
About the Role- Lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio.
- Cover the South of England as part of this role.
- First-Time Fix Rate Improvement: Develop and implement strategies to enhance first-time fix rates, resulting in increased customer satisfaction and reduced costs.
- Repeat Call Reduction: Identify and address root causes of repeat calls, ensuring that all necessary repairs are completed efficiently on the first visit.
- Technical Expertise: Proven experience in lift and escalator maintenance, with a strong understanding of mechanical and electrical systems.
- Leadership Skills: Ability to lead and motivate a team of technicians to achieve exceptional results.
- Communication Skills: Excellent communication skills to effectively collaborate with clients, colleagues, and stakeholders.
- A competitive salary of £60,000 - £80,000 per annum, depending on experience.
- Opportunities for professional growth and development within the company.
- A dynamic and supportive work environment.
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Escalator Operations Manager
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