Escalator Operations Lead

3 weeks ago


Southampton, Southampton, United Kingdom Stannah Full time
Job Description

Stannah, a trusted name in lift and escalator solutions, is seeking a technical expert to lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio.

About the Role
  • Lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio.
  • Cover the South of England as part of this role.
Key Responsibilities:
  1. First-Time Fix Rate Improvement: Develop and implement strategies to enhance first-time fix rates, resulting in increased customer satisfaction and reduced costs.
  2. Repeat Call Reduction: Identify and address root causes of repeat calls, ensuring that all necessary repairs are completed efficiently on the first visit.
Requirements:
  • Technical Expertise: Proven experience in lift and escalator maintenance, with a strong understanding of mechanical and electrical systems.
  • Leadership Skills: Ability to lead and motivate a team of technicians to achieve exceptional results.
  • Communication Skills: Excellent communication skills to effectively collaborate with clients, colleagues, and stakeholders.
Benefits:
  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment.


  • Southampton, Southampton, United Kingdom Stannah Full time

    Company OverviewStannah is a trusted name in lift and escalator solutions. As a leading provider of mobility products, we pride ourselves on delivering high-quality services to our clients.Job SummaryWe are seeking a skilled Technical Escalator Manager to join our team. This role will focus on improving first-time fix rates and reducing repeat call incidents...


  • Southampton, Southampton, United Kingdom Quilter Full time

    About the JobWe are currently looking for an experienced IT Care Team Leader to join our team in Southampton. The successful candidate will be responsible for leading the IT Care function, overseeing customer support activities, and promoting high standards of customer service.Job DescriptionLeads the IT Care function in Southampton, ensuring adherence to...


  • Southampton, Southampton, United Kingdom Stannah Full time

    We are looking for a highly skilled and experienced technical service manager to join our team as a Technical Escalator Manager.Job DescriptionThis is a challenging and rewarding role that requires a strong leader with excellent technical and interpersonal skills.As a key member of our team, you will be responsible for developing and implementing strategic...


  • Southampton, Southampton, United Kingdom Henderson Scott Careers Full time

    Lead Platform EngineerAt Henderson Scott Careers, we are seeking a highly skilled Lead Platform Engineer to support our technological direction and nurture a high-performing team. This role is crucial in deploying, configuring, and operating IT Infrastructure platforms. As a key member of our Tech department, you will be responsible for investigating and...


  • Southampton, Southampton, United Kingdom OCS Group Full time

    OCS Group is a leading facilities management company with a turnover of £1 million. We deliver innovative, award-winning services to the public and private sectors.Our mission is to make people and places the best they can be. We strive to exceed our clients' expectations by providing exceptional service, reliability, and value for money.The role we are...


  • Southampton, Southampton, United Kingdom Andersen James Group Full time

    Job Title: Retail Operations LeadAbout the Job:We are seeking a highly skilled Retail Operations Lead to manage daily centre operations, ensuring high standards in both hard and soft services. As a key member of our senior leadership team, you will be responsible for empowering, motivating, and developing the operational team to deliver excellent service.Key...


  • Southampton, Southampton, United Kingdom Staffline Operations Full time

    Staffline Operations is recruiting for a Business Development Representative in the UK area. The salary for this role is up to £26,819 per annum + bonus. Apply today to become a part of the team delivering trusted solutions to organisations nationwide.About the RoleThis is a permanent full-time position working fixed shifts, Monday to Friday, with a total...


  • Southampton, Southampton, United Kingdom Amazon UK Services Ltd. Full time

    Drive Operational Efficiency at Amazon UK Services Ltd.We are seeking an experienced Operations Excellence Lead to join our team at Amazon UK Services Ltd. in this key role, you will be responsible for driving operational excellence across our sites, ensuring seamless execution of business objectives, and fostering a culture of continuous improvement.About...


  • Southampton, Southampton, United Kingdom Splash247 Full time

    Vessel Operations Lead Job Description:We are seeking a skilled Vessel Operations Lead to oversee the management and continuous improvement of all hotel and crew facilities across our global fleet.Main Duties:Ensure that all facilities meet brand expectations and adhere to regulatory requirements.Lead the planning, execution, and completion of large-scale...


  • Southampton, Southampton, United Kingdom Brandon James Full time

    Job Title: Construction Operations LeadA prominent construction consultancy based in Southampton seeks an accomplished construction operations lead to oversee the delivery of high-end development projects within the commercial offices, retail, and industrial sectors.The Role ResponsibilitiesThe successful construction operations lead will be entrusted with...


  • Southampton, Southampton, United Kingdom Pure Human Resources Ltd Full time

    Are you passionate about providing exceptional passenger experiences?We are seeking a talented Coastal Operations Lead to join our team at Pure Human Resources Ltd.About the Role:As a Coastal Operations Lead, you will be responsible for overseeing the day-to-day operations of our shore-based office and Work From Home (WFH) teams in Southampton. You will...


  • Southampton, Southampton, United Kingdom Staffline Operations Full time

    We are currently recruiting for a Business Development Sales Manager to join our client's busy distribution centre in the Southampton area. The successful candidate will have a minimum of 2 years' experience in outbound sales and the ability to exceed expectations within their team whilst hitting targets and providing excellent customer service.About the...


  • Southampton, Southampton, United Kingdom Ikea Full time

    Job OverviewWe are seeking a highly skilled Warehouse Operations Team Lead to join our In-Store Fulfilment Operations team. This role will play a crucial part in leading the team to achieve operational excellence and contribute to the success of IKEA.


  • Southampton, Southampton, United Kingdom Cinnamon Care Careers Full time

    Cinnamon Care Careers is seeking a highly skilled Maintenance and Operations Lead to join our team at Netley Court. As a key member of the management team, you will play a vital role in maintaining the highest standards of maintenance throughout the home and grounds.The successful candidate will have a strong background in facilities management, with...

  • Store Operations Lead

    2 weeks ago


    Southampton, Southampton, United Kingdom ENGINEERINGUK Full time

    At ENGINEERINGUK, we are committed to becoming every customer's favourite way to shop, whether they are at home or on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the...


  • Southampton, Southampton, United Kingdom Benefex Limited Full time

    Job DescriptionWe are seeking a highly skilled Revenue Operations Manager to join our team at Benevex Limited. As a key member of our commercial operations team, you will play a critical role in driving business growth and revenue expansion.About the RoleThis is an exciting opportunity to work with a leading provider of online reward and benefits solutions....


  • Southampton, Southampton, United Kingdom Brook Street Internal Talent Full time

    Key ResponsibilitiesBranch Growth Strategy: Develop and execute plans with the Area Operations Manager for branch expansion.Client Relationships: Build and maintain strong relationships with existing and new clients through structured communication to identify needs and maximize business opportunities.Team Leadership: Lead a team of consultants, fostering a...


  • Southampton, Southampton, United Kingdom Lounge Full time

    Lounge is seeking a highly experienced Lead Kitchen Operations Manager to join our team. The estimated salary for this role is £45,000 - £55,000 per annum.About the RoleThis is an excellent opportunity to take your career to the next level and lead our kitchen operations with passion and dedication. As a Lead Kitchen Operations Manager, you will be...


  • Southampton, Southampton, United Kingdom Spectrum IT Recruitment Full time

    We are looking for an experienced Business Process Improvement Lead to join our team based in Southampton. This role involves leading the implementation of new systems and processes to drive business growth.The ideal candidate will have a strong understanding of requirements gathering and management, as well as experience working with similar systems.This is...

  • Site Operations Lead

    1 month ago


    Southampton, Southampton, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Job Summary: We are looking for a skilled Site Manager to lead our construction projects in the UK. The successful candidate will have a strong background in construction management and excellent leadership skills.Key Responsibilities:Oversee site operations, ensuring all work is carried out safely and efficiently.Manage subcontractors and site staff to...