Service Reception Manager
4 weeks ago
Job Title: Service Reception Manager
Location: Marshall Jaguar Land Rover Cambridge
Job Category: Aftersales
Job Description:
We are seeking a highly skilled Service Reception Manager to join our team at Marshall Jaguar Land Rover Cambridge. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service reception.
Key Responsibilities:
- Provide day-to-day guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
Requirements:
- Ideal experience in a similar role within a vehicle dealership
- Ability to remain professional, calm and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mind set
- Positive, can-do attitude
- Outstanding organisation and time management skills with the ability to work to deadlines
About Us:
Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.
How to Apply:
If you are a motivated and customer-focused individual who is looking for a new challenge, please apply online and one of our recruitment specialists will be in touch.
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