Service Reception Manager

6 days ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
About the Role

We are currently recruiting for a Service Reception Manager to join our Jaguar Land Rover dealership in Cambridge.

Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

Key Responsibilities
  • Provide day-to-day guidance and direction to a team of Service Advisors
  • Ensure the highest level of customer care and satisfaction are delivered at all times
  • Identify areas of improvement for the service reception department to improve performance and customer satisfaction
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives
Requirements
  • Ideal experience in a similar role within a vehicle dealership
  • Ability to remain professional, calm, and positive at all times
  • Approach tasks eagerly and cooperate fully when requested
  • Proactive mindset
  • Positive, can-do attitude
  • Outstanding organisation and time management skills with the ability to work to deadlines


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