Reception Lead
4 weeks ago
Role Overview
The Cavendish Laboratory is seeking a highly organized and professional Reception Lead to provide a welcoming and efficient reception service to students, staff, and visitors. This role will involve leading the reception team to deliver exceptional customer service, planning and supervising reception duties, and championing continuous improvement of processes.
Key Responsibilities
- Provide a high level of customer service to students, staff, and visitors
- Lead the reception team to deliver efficient and effective reception services
- Plan and supervise reception duties, including managing the reception area and responding to queries
- Champion continuous improvement of processes and procedures
- Operate and train others on various systems and processes
- Provide or signpost policy, advice, and guidance to colleagues on general enquiries, departmental events, and meetings
Requirements
- Previous experience in a similar role in administration within a reception environment
- Leadership qualities to provide motivation and a positive approach for Reception colleagues
- Effective communication and interpersonal skills to interact positively with staff, students, and visitors
- A 'customer first' focus while organizing workload and using initiative to prioritize when necessary
- Experience working with Microsoft 365 and various workplace management systems
What We Offer
- Competitive rates of pay with automatic service-related pay progression and annual cost of living increases
- Generous annual leave provision
- Family and work-life balance policies, including hybrid working and generous carer leave
- An auto-enrolment pension scheme with a generous employer contribution
- Exclusive employee discounts via our CamBens scheme
- Personal development opportunities through our Personal and Professional Development (PPD) service
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