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Reception Supervisor

1 month ago

Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

The Role



We are seeking an experienced Reception Supervisor to lead our team and ensure the smooth operation of our hotel front desk. The ideal candidate will have a strong background in customer service and team leadership, with the ability to motivate and guide our reception team to deliver exceptional guest experiences.



Key Responsibilities




  • Supervise and motivate the reception team to ensure high standards of customer service are maintained.
  • Coordinate with other hotel departments to ensure seamless operations and excellent guest experiences.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.
  • Ensure accurate billing and payment procedures are followed.


About You



We are looking for a highly organized and effective team leader with a passion for delivering exceptional customer service. If you have experience in a similar role and are looking for a new challenge, please apply.



About Us



LGH Hotels Management is a leading hospitality company with a growing portfolio of hotels across the UK. We offer a range of benefits and opportunities for career development, and are committed to providing exceptional service to our guests.