Service Reception Supervisor

3 months ago

Cambridge, United Kingdom Marshall Motor Group Full time
Job titleService Reception Supervisor Job referenceREQ08875 Date posted11/07/2024 Application closing dateBlank LocationLand Rover Bedford SalaryCompetitive Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description

Role : Service Reception Supervisor


Location : Land Rover Bedford


Hours : hours per week, including Saturday mornings on a rota basis


Benefits : 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme


Bonus schemes : Customer satisfaction and team performance bonus schemes

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

The role

Marshall Motor Group are currently recruiting for a Service Reception Supervisor to join our Land Rover dealership in Bedford.

Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

What will I do on a daily basis?

• Provide day to day guidance and direction to a team of Service Advisors


• Ensure the highest level of customer care and satisfaction are delivered at all times


• Identify areas of improvement for the service reception department to improve performance and customer satisfaction


• Plan ahead and manage time effectively to ensure all tasks are achieved


• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

What experience do I need?

• Ideally you would have some experience in a similar role within a vehicle dealership


• Ability to remain professional, calm and positive at all times


• Approach tasks eagerly and cooperate fully when requested
• Proactive mind set


• Positive, can-do attitude


• Outstanding organisation and time management skills with the ability to work to deadlines

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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