Service Reception Supervisor

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Service Reception Supervisor

Location: Land Rover Bedford

Job Category: Aftersales

Job Type: Full-time

Job Description:

We are seeking a highly motivated and organized Service Reception Supervisor to join our team at Marshall Motor Group. As a Service Reception Supervisor, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest level of customer care and satisfaction are delivered at all times.

Key Responsibilities:

  • Provide guidance and direction to a team of Service Advisors
  • Ensure customer satisfaction and care are delivered at all times
  • Identify areas of improvement for the service reception department
  • Plan ahead and manage time effectively
  • Develop and maintain professional working relationships with customers, dealership colleagues, suppliers, and external representatives

Requirements:

  • Experience in a similar role within a vehicle dealership
  • Ability to remain professional, calm, and positive at all times
  • Approach tasks eagerly and cooperate fully when requested
  • Proactive mindset
  • Positive, can-do attitude
  • Outstanding organization and time management skills

About Us:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including 25 days annual leave, life assurance, pension scheme, wellbeing support, employee discount, and a purchase discount scheme.

What We Offer:

  • Competitive salary
  • 25 days annual leave
  • Life assurance
  • Pension scheme
  • Wellbeing support
  • Employee discount
  • Purchase discount scheme

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please apply online. One of our recruitment specialists will be in touch to discuss this opportunity further.



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