Food and Beverage Service Assistant

5 months ago

Cambridge, United Kingdom Queens' College, Cambridge Full time

**Overall Purpose of Job**

To assist in the smooth running of the food and beverage service for all internal and external functions including cafeteria lunches, fine dining, College feasts, buffet service, student café and bar; to actively engage with our customers, exceeding their expectations and ensuring all aspects of service provided are effectively delivered. To provide exceptional customer service to our Fellows, students, staff, and conference and events guests.

**Main Duties and Responsibilities include**:

- To work in all areas of the food and beverage outlets within the College, assisting with the preparation and service of all aspects of food service and drinks to College and Commercial customers as required or directed by the Duty Food Service/Bar Supervisor
- Adhere to the correct clocking in and clocking out procedure as instructed by the Duty Food Service Supervisor
- If required, work on the tills; ensure departmental cash handling/till operational procedures are followed at all times (including students showing their University ID cards)
- Maintain strictly professional relationships with Fellows, students, staff, conference delegates and other customers.
- To undertake appropriate training sessions
- To undertake any other duties and responsibilities appropriate to the post as directed by the Food Service Supervisor and/or Head of Department and/or College Officer
- Assist the food service team to ensure that all conference seminar/function rooms are set and serviced as per the event details including Audio visual requirements.
- Occasional or permanent placement in the Bar/Café work as required or requested; this may include setting up bars for commercial events (all necessary training will be given where necessary)
- Ensure all drinks are dispensed correctly through the main & mobile bars within the College (in line with the current Weights and Measures Act and the sale of alcoholic beverages). When working in the bar/event drink receptions

**Health and Safety**:

- Maintain high standards of hygiene by complying with all Health and Hygiene Standards and safety regulations as per current legislation and departmental directives; assist in completing all hygiene schedules if required; be familiar with the Catering Department’s health & safety and fire policies and procedures.
- Have concern for own health & safety and that of others who are in college, whether they are members of the College, employees, or visitors.
- To maintain a high standard of personal hygiene and grooming at all times. Queens' College provides a uniform that must be worn whilst on duty. The uniform must be kept clean and smart (a small monetary deposit is required for the hire of the uniform. The uniform is to be returned upon leaving Queens’ College employment).

**Security & Confidentiality**:

- Ensure all departmental security procedures are adhered to concerning the following: College rooms, All equipment, College silver, food, drink, and cash handling at all times. If aware of any security flaws in the catering department, report to the management immediately.
- To always assume utmost confidentiality; no information should be disclosed to any third party if it may compromise the privacy and/or safety of any student, staff member or client of Queens’ College
- If required, work on the tills in the Buttery or College bar; ensure departmental cash handling/till operational procedures are always followed (including students showing their University ID cards as and when required.)

**Miscellaneous**:

- To undertake any other duties and responsibilities appropriate to the post as directed by a member of the Food Service Supervisory team and/or a member of the Catering management team and/or Domestic Bursar.

**Person Specification**
- Previous experience working in a busy Front of House within an academic or hospitality environment.
- Excellent interpersonal and communication skills, with a strong command of written and spoken English.
- Passionate about delivering first-rate customer service, with a problem-solving attitude and a flexible, positive approach.
- Strong team player, able to collaborate effectively with team members and work independently as required.
- Ability to work under pressure in a fast-paced professional Front of House environment.
- Courteous, efficient and diligent.
- Excellent time management and organisation skills.
- Honest and trustworthy, with a friendly, approachable manner.
- Smart appearance and high standards of personal hygiene.
- Prepared to work unsociable hours.
- Awareness of the need for confidentiality.

**Remuneration and Benefits**
- Hours of work: 37.5 hours per week on a shift/rota basis
- Rate of Pay: £26,588.72 per annum
- Pension: Membership of the College contributory, final salary pension scheme after qualifying period
- Holiday Entitlement: 26 days per annum plus public holidays (34 days in total)

The closing date for this position is Friday 5th July

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