Patient Services Coordinator

6 days ago

Cambridge, United Kingdom Lensfield Medical Practice Full time

Do you love to work in a team? Have a can-do attitude and want a varied and rewarding job? We want to hear from you if you, like us want to help people. We offer a great working environment with opportunity to develop and progress.

This is an exciting opportunity to join our friendly, well organised GP Practice in Central Cambridge. The position is a varied role in a fast paced environment, which would suit a motivated person with a can-do attitude.

We have a strong supportive management team and value our staff greatly. We provide an environment where they know they are appreciated and feel empowered to ensure we are the best we can be.

Excellent training and coaching will be provided. We are looking for the right person to join our team experience in a similar role would be beneficial but not essential.

We would love to hear from you and are happy to answer any questions you may have. Informal enquiries are welcome.

**Main duties of the job**

Patient Service Coordinators provide a full range of services to patients including but not limited to:
Assist with enquiries and advise most appropriate action

Managing appointments and rotas

Dealing with prescription requests and enquiries

Process patient enquiries by supporting the practice teams

Ensuring Patient Services/Reception area is staffed

**About us**

Lensfield Medical Practice is a friendly city centre GP Practice.

**Lensfield Core Values**:
**Compassion**

Kindness respect and dignity

**Quality**

Evidence based medicine, continuity and teamwork

Leadership

Innovation and communication

Education

Learning and mentoring

We are multi skilled and forward thinking, ready to take on the challenges facing out NHS. We are part of Cam Medical Network and Cambridge GP Network. Collaborating to deliver the best GP services.

Fantastic City Centre location and excellent access to all main transport routes.

Benefits include: Good rates of pay and NHS pension. Practice social events and great practice team
- Lensfield Medical Practice is a teaching practice offering opportunities to doctors and nurses in training, in addition to apprenticeships for non-clinical staff_

**Job responsibilities**

Job Summary

To provide patient services to the practice always ensuring a high standard of customer care.

Main

**Responsibilities**:
1. Review patient enquiries via Accurx online system

2. Offer patients an appointment booking service, by phone and face-to-face

3. Administer the appointment booking system

4. Answer patient enquiries with the support of other practice staff as necessary

5. Prepare repeat prescriptions in accordance with the practice policies and protocols.

6. Undertake all tasks associated with the day-to-day running of the IT clinical system including the links with patient services

7. Undertake all other administrative duties necessary to support the smooth running of the surgery and as directed by the Patient Service Coordinator Supervisors or Practice Manager.

8. Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff

9. Ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives

10. Any other duties as required from time to time

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Correct use of Personal Protective Equipment (PPE)
- Use and monitoring of the correct use of Standard operating P

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