Patient Services Coordinator-reception

5 days ago


Cambridge Cambridgeshire, United Kingdom ieso Full time

Join Our Team as a Patient Services Coordinator at ieso Are you passionate about making a difference in mental health care? Look no further—ieso is on the hunt for a Patient Services Coordinator to join our growing team

At ieso, we are transforming mental health care through innovation, compassion, and evidence-based practices. As a Patient Services Coordinator, you’ll be the first point of contact for patients and therapists, ensuring a smooth and supportive experience for everyone involved. This entry-level role is packed with opportunities for career development and growth in a company that's reshaping how mental health care is delivered.

Location: Hybrid working
Job Type: Full-time
‍⚕️ Reporting to: Patient Services Team Leader

Managing patient contracts and escalating issues to the Customer Operations Team.
Liaising with NHS services and building strong working relationships across teams.
Producing high-quality documentation for patients and GP surgeries.
Supporting projects, managing waiting lists, and ensuring service level agreements and KPIs are met.
Strong customer service skills with a confident telephone manner.
Solid IT skills (Word, Excel, Outlook) and keen attention to detail.
Previous customer service or patient-facing roles.
Familiarity with NHS systems or large databases.
Training in managing crisis situations.

Highly organized with strong time management skills.
A self-starter with a willingness to support wherever needed.

✨ Be part of an innovative, compassionate, and forward-thinking team where your work directly impacts people’s mental health journeys. Whether you're just starting your career or looking for an opportunity to grow, this role opens doors to exciting career paths within ieso.

MentalHealth #PatientServices #CustomerCare #Hiring #Healthcare



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