Help Desk Engineer

3 weeks ago


London, Greater London, United Kingdom Air IT Limited Full time
Job Description

We are seeking a highly motivated and experienced 1st Line Service Desk Engineer to join our team at Air IT Limited. As a 1st Line Service Desk Engineer, you will be responsible for delivering high-quality IT support services to our clients nationwide.

About Us

Air IT Limited is a leading provider of IT support services to SMEs nationwide. We are committed to delivering exceptional customer experiences and have a strong reputation for excellence in the industry.

Key Responsibilities
  • Deliver efficient and effective customer service
  • Handle technical service requests with finesse
  • Collaborate with team members for complex issues
  • Prioritize workload to meet client SLAs
Requirements

To excel in this role, you will need:

  • Previous experience in IT support
  • Exceptional customer service and problem-solving skills
  • Proficiency with Microsoft technologies and troubleshooting
  • Strong knowledge of Windows desktop administration
  • Familiarity with Active Directory, Group Policy, and DNS
  • A commitment to continuous professional development
Salary and Benefits

The estimated salary for this role is £30,000 - £40,000 per annum, depending on experience. We offer a range of benefits, including opportunities for career growth and professional development, a dynamic and supportive team environment, and a competitive salary package.


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