Operations Manager FM Hard Services Lead
4 days ago
About the Role:
As an Operations Manager FM Hard Services at EMCOR UK, you will be responsible for leading the Mobile Engineering delivery across the Account, with direct management of Regional Managers/Service Support Team. Your primary objective will be to develop a cohesive and structured approach to Mobile Self-Delivery PPM and Reactive works.
Key Responsibilities:
- Lead and develop the EMCOR UK maintenance team through effective communication, training, and development, ensuring compliance across the Thames Water estate.
- Oversee the progress of planned maintenance and remedial works, ensuring accurate costs and time management, working with the Managed Fund Team.
- Ensure all works are completed to the satisfaction of the customer and regulatory authorities.
- Monitor risk through appropriate risk management, including commercial, H&S, and operational risks, highlighting to the Head of Operations when relevant.
- Work in conjunction with Area Managers, Supervisors, and Service Team to monitor maintenance performance and ensure continuity and compliance across the Thames Water estate.
- Own and maintain initiatives to identify and implement ways to improve services, maximizing value and minimizing cost, risk, and downtime.
- Provide full end-to-end management of engineering processes, with service delivery improvement plans and innovation aligned to risk management deliverables.
- Effectively use CAFM, EMMA, AMT as per standard operating procedure.
- Keep up-to-date with new innovations in the marketplace and suggest improvements.
- Ensure sufficient quality standards are maintained.
- Ensure contracted services are delivered to agreed specifications and standards.
- Ensure a timely response to all requests, fully satisfying customer requirements.
- Ensure implementation and compliance with EMCOR and Thames Water Safe Systems of Work.
- Ensure implementation and compliance with document control.
- Ensure all PPM, reactive, and extra works are completed in line with contract SLAs, KPIs, and Thames Water requirements.
- Oversee the management of all logbooks (where appropriate), ensuring they are always up-to-date and compliant.
- Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
- Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.
- Engage and support key EMCOR stakeholders to support service delivery to Thames Water clients.
Management:
- Behave consistently in line with EMCOR UK's values.
- Be organized and proactive, ensuring workload is prioritized and completed.
- Participate in the management escalation call-out rota.
- Ensure the team has the relevant skills and competencies to complete their job effectively.
- Ensure HFM training is kept compliant across the account.
- Ensure succession plans are in place for every member of staff.
- Ensure a sufficient AP and CP structure is in place.
- Deputize for the Head of Operations as required.
- Complete any other reasonable request instructed by management.
Client Management:
- Establish a consistently positive working relationship with your client and end-users.
- Ensure all applicable processes are designed and approved to ensure operational excellence.
Commercial and Finance:
- Provide support in relation to the Managed Fund and Quoted Work processes.
- Satisfy all contract deliverables.
- Design and implement cost optimization initiatives.
- Capture and communicate any potential commercial changes and/or gaps to the Head of Operations.
HR:
- Ensure team performance is consistent and satisfactory.
- Complete any required training.
- Complete the appraisal process in line with EMCOR UK procedure for all direct reports.
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