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Mobilisation and Transition Operations Manager
2 months ago
We are seeking an experienced Mobilisation and Transition Operations Manager to join our team at EMCOR UK. As a key member of our Mobilisation and Transition team, you will be responsible for managing the technology, performance, people, and soft services mobilisation programme pack, ensuring seamless transitions and effective account management.
Key Responsibilities- Establish and manage relationships with clients and stakeholders throughout the mobilisation and transition process.
- Review and understand commercial obligations for contractual service delivery.
- Maintain the People, Performance, Technology, and Soft Services mobilisation programme pack, reflecting contract scope and agreed processes.
- Design and implement processes for the account in partnership with all service streams.
- Assume the role of another SME as and when required.
- Complete 100% of allocated stream activities within the M&T programme.
- Prepare and manage service stream-related risk registers during the mobilisation phase.
- Prepare regular internal status reports identifying current and potential risks and opportunities.
- Design and implement account recovery plans and change projects.
- Continually suggest improvements to the M&T SOP.
- Support the Transformation SLT with the completion of any other reasonable requests.
- Significant experience in TFM operations.
- Significant experience in FM Helpdesk and CAFM Management.
- Experience in operating FM IT solutions.
- IT Superuser in all Microsoft programmes/CAFMs.
- Knowledge of current legislation and mandatory standards relating to safe working practices.
- Valid full driving licence.
- Significant experience in managing Change/Business Improvement projects.
- Project Management accreditation (ideally AMPQ).
- Change Management accreditation (ideally AMPG).
- Six Sigma Accreditation (ideally Green Belt).
- Demonstrable management and leadership training (ideally ILM accredited).
- Experience in managing the FM TUPE process.
- Excellent organisational and interpersonal skills.
- Ability to communicate effectively, in both verbal and written forms.
- Ability to establish, implement, and monitor high standards of excellence in areas of quality, safety, and operational performance.
- Resilience under pressure, with good decision-making skills.
- Ability to lead and act with authority when required.
- Motivated self-starter with a proactive approach.
- Ability to gather information from all relevant sources.
- Ability to think and react to immediate problems and issues without losing sight of or compromising long-term goals.
- Ability to make decisions and solve problems, analysing information and evaluating results to choose the best solution and solve problems.
- Good level of interpersonal and customer relationship skills.
- Ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
- Willingness to train, update, and improve themselves for the benefit of the contract.
