Operations Manager FM Hard Services Lead
4 days ago
About the Role:
We are seeking an experienced Operations Manager to lead our Mobile Engineering delivery across the Account. As a key member of our team, you will be responsible for developing a cohesive and structured approach to Mobile Self Delivery PPM and Reactive works.
Key Responsibilities:
- Lead and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the Thames Water estate.
- Oversee the progress of the planned maintenance and remedial works, while ensuring accurate costs and time management working with the Managed Fund Team.
- Ensure all works are completed to the satisfaction of the customer and regulatory authorities.
- Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant.
- Work in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Thames Water estate.
- Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime.
- Provide full end-to-end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.
- Effective use of CAFM, EMMA, AMT as per our standard operating procedure.
- Keep up to date with new innovations in the marketplace and suggest improvements.
- Ensure that sufficient quality standards are always being maintained.
- Ensure the contracted services are delivered to the agreed specification and standards.
- Ensure a timely response to all requests, fully satisfying customer requirements.
- Ensure implementation & compliance to EMCOR and Thames Water Safe Systems of Work.
- Ensure implementation & compliance of document control.
- Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and Thames Water requirements.
- Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.
- Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
- Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.
- Engagement and Support to key EMCOR stakeholders to support the service delivery to the Thames Water clients.
Management:
- To behave consistently in line with EMCOR UK's values.
- To always be organised and proactive, ensuring that workload is prioritised and completed.
- To be part of the management escalation call out Rota.
- To ensure the team have the relevant skills and competencies to complete their job effectively.
- Ensure that the HFM training is kept compliant across the account.
- Ensure succession plans are in place for every member of staff.
- Ensure a sufficient AP and CP structure is in place.
- Deputise for the Head of Operations as required.
- To complete any other reasonable request instructed by management.
Client Management:
- To establish a consistently positive working relationship with your client and end users.
- To ensure all applicable processes are designed and approved, to ensure operational excellence.
Commercial and Finance:
- Provide support in relation to the Managed Fund and Quoted Work processes.
- To satisfy all contract deliverables.
- To design and implement cost optimisation initiatives.
- Capture and communicate any potential commercial changes and/or gaps to Head of Operations.
HR:
- To ensure that team performance is consistent and satisfactory.
- Complete any training required.
- Complete appraisal process in line with EMCOR UK procedure for all direct reports.
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