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Operations Manager FM Hard Services Lead

2 months ago


Surbiton, Greater London, United Kingdom EMCOR UK Full time
About the Role

We are seeking an experienced Operations Manager to lead our Hard Facilities Management team in delivering exceptional services to our clients. As a key member of our team, you will be responsible for overseeing the progress of planned maintenance and remedial works, ensuring accurate costs and time management, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Lead and develop the EMCOR UK maintenance team through effective communication, training, and development.
  • Oversee the progress of planned maintenance and remedial works, ensuring accurate costs and time management.
  • Ensure all works are completed to the satisfaction of the customer and regulatory authorities.
  • Monitor risk through appropriate risk management, including commercial, H&S, and operational risks.
  • Work with Area Managers, Supervisors, and Service Teams to monitor maintenance performance and ensure continuity and compliance across the Thames Water estate.
  • Identify and implement ways to improve services, maximize value, and minimize cost, risk, and downtime.
  • Provide end-to-end management of engineering processes, including service delivery improvement plans and innovation aligned to risk management deliverables.
  • Effectively use CAFM, EMMA, and AMT as per our standard operating procedure.
  • Stay up-to-date with new innovations in the marketplace and suggest improvements.
  • Maintain sufficient quality standards and ensure contracted services are delivered to agreed specifications and standards.
  • Respond timely to all requests, fully satisfying customer requirements.
  • Implement and comply with EMCOR and Thames Water Safe Systems of Work and document control.
  • Ensure all PPM, reactive, and extra works are completed in line with contract SLAs, KPIs, and Thames Water requirements.
  • Oversee the management of logbooks, ensuring they are up-to-date and compliant.
  • Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
  • Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.
  • Engage and support key EMCOR stakeholders to support service delivery to Thames Water clients.
Management
  • Behave consistently in line with EMCOR UK's values.
  • Be organized and proactive, prioritizing workload and completing tasks efficiently.
  • Participate in the management escalation call-out rota.
  • Ensure the team has the relevant skills and competencies to complete their job effectively.
  • Maintain HFM training compliance across the account.
  • Develop succession plans for every member of staff.
  • Establish a sufficient AP and CP structure.
  • Deputize for the Head of Operations as required.
  • Complete any other reasonable request instructed by management.
Client Management
  • Establish a consistently positive working relationship with your client and end users.
  • Ensure all applicable processes are designed and approved to ensure operational excellence.
Commercial and Finance
  • Support the Managed Fund and Quoted Work processes.
  • Satisfy all contract deliverables.
  • Design and implement cost optimization initiatives.
  • Capture and communicate any potential commercial changes and/or gaps to the Head of Operations.
HR
  • Ensure team performance is consistent and satisfactory.
  • Complete any required training.
  • Complete the appraisal process in line with EMCOR UK procedure for all direct reports.