Operations Manager FM Hard Services Lead

2 months ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
Job Title: Operations Manager FM Hard Services

About the Role:

We are seeking an experienced Operations Manager to lead our Mobile Engineering delivery across the Account. As a key member of our team, you will be responsible for developing a cohesive and structured approach to Mobile Self Delivery PPM and Reactive works.

Key Responsibilities:

  • Lead and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the Thames Water estate.
  • Oversee the progress of the planned maintenance and remedial works, while ensuring accurate costs and time management working with the Managed Fund Team.
  • Ensure all works are completed to the satisfaction of the customer and regulatory authorities.
  • Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant.
  • Work in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Thames Water estate.
  • Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime.
  • Provide full end-to-end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.
  • Effective use of CAFM, EMMA, AMT as per our standard operating procedure.
  • Keep up to date with new innovations in the marketplace and suggest improvements.
  • Ensure that sufficient quality standards are always being maintained.
  • Ensure the contracted services are delivered to the agreed specification and standards.
  • Ensure a timely response to all requests, fully satisfying customer requirements.
  • Ensure implementation & compliance to EMCOR and Thames Water Safe Systems of Work.
  • Ensure implementation & compliance of document control.
  • Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and Thames Water requirements.
  • Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.
  • Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
  • Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.
  • Engagement and Support to key EMCOR stakeholders to support the service delivery to the Thames Water clients.

Management:

  • To behave consistently in line with EMCOR UK's values.
  • To always be organised and proactive, ensuring that workload is prioritised and completed.
  • To be part of the management escalation call out Rota.
  • To ensure the team have the relevant skills and competencies to complete their job effectively.
  • Ensure that the HFM training is kept compliant across the account.
  • Ensure succession plans are in place for every member of staff.
  • Ensure a sufficient AP and CP structure is in place.
  • Deputise for the Head of Operations as required.
  • To complete any other reasonable request instructed by management.

Client Management:

  • To establish a consistently positive working relationship with your client and end users.
  • To ensure all applicable processes are designed and approved, to ensure operational excellence.

Commercial and Finance:

  • Provide support in relation to the Managed Fund and Quoted Work processes.
  • To satisfy all contract deliverables.
  • To design and implement cost optimisation initiatives.
  • Capture and communicate any potential commercial changes and/or gaps to Head of Operations.

HR:

  • To ensure that team performance is consistent and satisfactory.
  • Complete any training required.
  • Complete appraisal process in line with EMCOR UK procedure for all direct reports.

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