Front of House Supervisor

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

We are seeking a highly motivated and enthusiastic individual to join our hotel team as a Front of House Supervisor. As a key member of our front office team, you will play a vital role in ensuring the smooth operation of the hotel and providing exceptional customer service to our guests.

Key Responsibilities:

  • Provide a warm and welcoming experience for our guests, ensuring their stay with us is memorable and enjoyable.
  • Deal with guests promptly upon arrival and departure, adhering to company standards for check-in and check-out procedures.
  • Assist with reviews and updates as necessary.
  • Ensure the safety and security of guests and hotel property.
  • Support all department heads in maintaining service standard excellence.
  • Handle cash and credit transactions.
  • Be flexible and willing to jump into other ad-hoc duties when colleagues need assistance.
  • Deal with emergency situations, such as fires, downtime, accidents, or system failures.
  • Complete duty management duties, focusing on lobby management, food and beverage outlets, concierge, and front desk areas.
  • Address guest queries and complaints, ensuring all issues are resolved satisfactorily.
  • Represent the hotel industry and IHG hotel brand as an ambassador.

Our Ideal Candidate:

  • Has a positive demeanor and confident, calm, and professional telephone manner.
  • Is flexible and able to problem-solve.
  • Has good initiative and experience working in a customer-facing environment, preferably in a hospitality setting.
  • Possesses excellent communication skills and computer proficiency (Opera PMS experience preferred).
  • Is attentive to detail and highly motivated.

Benefits:

  • IHG staff rates.
  • Uniform.
  • Complimentary on-site parking.
  • Complimentary on-site gym.
  • Up-selling opportunities.
  • Pension Scheme.
  • Paid holidays.

Working Hours:

  • 40 hours per week.
  • Includes evenings and weekends.

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