Front of House Operations Manager

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom wagamama Full time
Join Our Team as a Front of House Manager

We are seeking an experienced and passionate Front of House Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, embodying our people promise and values through your actions and behavior.

Key Responsibilities:
  • Support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Lead with positive behavior and actions to drive performance in a fast-paced, complex environment.
  • Manage labour and rotas to ensure efficient service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and drive growth.
What We Offer:
  • A competitive salary and bonus opportunity.
  • A dedicated 4-week training program to support your growth and development.
  • Internal progression opportunities and fully funded apprenticeship programs.
  • A free food allowance and discounts on Wagamama and other brands.
  • A pension scheme and 28 days' holiday.
  • Access to our Kintsugi wellness program and other employee benefits.
What We Look For:
  • An experienced supervisor/manager with a proven track record of success in a fast-paced environment.
  • A strong communicator with excellent interpersonal skills.
  • Ability to understand financial performance and make informed decisions.
  • Experience in managing labour and rotas.
  • A passionate leader with a commitment to developing and growing your team.
The Wagamama Way:

We are a company that values diversity, inclusivity, and creativity. We believe in embracing change and pushing the boundaries of what is possible. Our philosophy of Kaizen drives us to continuously improve and innovate, and we are committed to making a positive impact on our communities and the environment.

We are looking for someone who shares our values and is passionate about delivering exceptional service and creating a positive experience for our guests. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.

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