Front of House Operations Manager

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom wagamama Full time
Join Our Team as a Front of House Manager

We are seeking an experienced and passionate Front of House Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, embodying our people promise and values through your actions and behavior.

Key Responsibilities:
  • Support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Lead with positive behavior and actions to drive performance in a fast-paced, complex environment.
  • Communicate effectively with your team, ensuring they feel heard and supported.
  • Understand financial performance and manage labor and rotas effectively.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and drive growth.
What We Offer:
  • A competitive salary of £13.00 per hour, with a £1,000 bonus opportunity per year.
  • A dedicated 4-week training program to support your growth and development.
  • Internal progression opportunities and fully funded apprenticeship programs.
  • A £14-£25 free food allowance on every shift.
  • 50% discount at Wagamama and 30% off all other TRG brands with family and friends.
  • A pension scheme and 28 days holiday.
  • Kintsugi wellness, including access to counselors, cycle to work scheme, discounted gym, and leisure activities.
  • A family-friendly policy, including 26 weeks full pay and 13 weeks half pay for expectant parents or adoptive parents.
  • Financial wellbeing support, including access to loans repaid through your salary.
What We Look For:
  • An experienced supervisor/manager with a proven track record of success in a fast-paced environment.
  • A strong communicator with excellent interpersonal skills.
  • Able to understand financial performance and manage labor and rotas effectively.
  • A passionate leader with experience of managing team performance and development.
  • A forward-thinking problem solver with the ability to think on your feet and make quick decisions.
The Wagamama Way:

We are committed to championing change in our communities and the impact on the planet. Our philosophy, Kaizen, means 'good change' and shapes every dish we create and every decision we make. We celebrate difference, appreciate personality over perfection, and welcome everyone to our benches. We promise to have your back and work together to build close bonds of trust and support.

All we ask is for you to be yourself and bring your unique story to our team.

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