Front of House Operations Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WAGAMAMA LIMITED Full time
About the Role

We are seeking a highly motivated and experienced Front of House Manager to join our team at WAGAMAMA LIMITED. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, ensuring exceptional service to our guests and exceeding expectations.

Key Responsibilities
  • Support the management team to develop and grow the front of house team, ensuring they are engaged, motivated, and meeting WAGAMAMA LIMITED standards.
  • Embody our people promise and values through your actions, inspiring and motivating your team to provide exceptional service.
  • Monitor and control the financial performance of the restaurant, ensuring accurate forecasting and budgeting.
  • Contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be.
  • Create an inclusive environment where your team feels respected and valued.
What We Offer
  • A competitive hourly rate of £11.70, plus £2.80 average tips per hour.
  • A dedicated 4-week training program to support your growth and development.
  • Internal progression opportunities, including fully funded apprenticeship programs.
  • A generous free food allowance of £14-£25 per shift.
  • 50% discount at WAGAMAMA LIMITED and 30% off all other TRG brands with family and friends.
  • A pension scheme and 28 days holiday.
  • Kintsugi wellness program, including access to counselors, cycle to work scheme, discounted gym, and leisure activities.
  • A family-friendly policy, including 26 weeks full pay and 13 weeks half pay for expectant parents or adoptive parents.
  • Financial wellbeing support, including access to loans repaid through your salary.
Requirements
  • A strong communicator with real conversations and consideration for building relationships with your team.
  • Able to contribute to nurturing a culture of fun and encouraging everyone on your team to be the best they can be.
  • Aware of the financial performance of the restaurant and able to contribute to accurate forecasting and budgeting.
  • A forward-thinking problem solver, able to think on your feet and make quick decisions.

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