Front of House Team Lead

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

We are seeking a highly motivated and attentive individual to join our hotel team as a Front of House Supervisor. Reporting to the Front Office Manager, you will play a key role in the smooth running of the hotel. Your responsibilities will include providing a warm welcome to guests, dealing with check-in and check-out procedures, and ensuring the safety and security of guests and hotel property. You will also be responsible for supporting department heads in maintaining service standard excellence, handling cash and credit transactions, and dealing with guest queries and complaints. Our ideal candidate will have a positive demeanor, confident and professional telephone manner, flexibility, problem-solving skills, and excellent communication skills. If you are a highly motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Front of House Supervisor with KE Hotels (Newcastle), you will enjoy a range of benefits, including IHG staff rates, uniform, complimentary on-site parking, and complimentary on-site gym. You will also have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Working hours will include evenings and weekends, with a 40-hour workweek.

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