Front of House Team Lead

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom wagamama Full time

Role Overview

As a Front of House Manager at Wagamama, you will be responsible for overseeing the front of house operation, embodying the company's people promise and values, and inspiring your team to provide exceptional service to guests.

Key Responsibilities

  • Support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Lead with positive behavior and actions to drive performance in a fast-paced, complex environment.
  • Manage labour and rotas, and have a strong understanding of financial performance.
  • Develop and implement plans to improve customer satisfaction and retention.
  • Recruit, train, and develop new team members.

What We Look For

  • A passionate leader with experience of managing teams' performance and development.
  • A strong communicator with real conversations that consider and care for team members.
  • The ability to understand financial performance and manage labour and rotas.
  • A forward-thinking problem solver who can think on their feet and make quick decisions.

The Wagamama Way

At Wagamama, we live by the philosophy of 'kaizen', meaning 'good change', which shapes every dish we create and pushes us to find better ways in all we do. We are committed to championing change in both our communities and the impact on the planet.



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