Front of House Team Associate

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom German Doner Kebab Full time

Front of House Team Associate - German Doner Kebab

We are seeking a Front of House Team Associate to join our team at German Doner Kebab. As a Front of House Team Associate, you will be responsible for delivering exceptional food quality, outstanding guest care, and amazing service.

Your role will be to support and work as part of a team to achieve our brand standards. You will be the driving force in helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and they will want to return to us.

Key Responsibilities:

  • Support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service.
  • Process guests' orders through the POS system.
  • Deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Ensure that the portion of food being packed or served looks appealing.
  • Promote additional food items to compliment the guest experience & increase sales.
  • Process sales, provide guests with receipts and deliver food.
  • Greet EVERY guest in a genuine and warm manner.
  • Answer the telephone and deal with an enquiry.
  • Assemble and package orders to the brand standard.
  • Keep all guest areas clean, sanitary, and tidy.
  • Ensure that all orders are fully complete and ready to be received by the guest.

Key Skills & Knowledge:

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean & smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu & Allergens.
  • Be able to follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.

We offer a full Career Pathway and support you with fantastic progression opportunities.

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