Customer Service Coordinator

17 hours ago

Glasgow, Glasgow City, United Kingdom Tate Hertfordshire Full time

Job Summary

Tate Hertfordshire is seeking a highly skilled Customer Service Administrator to join their team. As a key member of the organization, this role plays a vital part in ensuring the delivery of exceptional customer service.

Key Responsibilities

  • Customer Service
    • Act as a first point of contact for customer inquiries and escalations
    • Effectively manage inbound and outbound calls to resolve issues within agreed service level agreements
  • Administrative Support
    • Provide administrative support to the team, including updating document templates and system records
    • Process improvement and data analysis to optimize business processes
  • Team Collaboration
    • Collaborate with the team to develop skills and knowledge to achieve service standards
    • Support the Team Leader in leading process improvement activities

Requirements

  • Experience
    • Full training will be provided in the role
    • Experience in a customer service environment, delivering against set service standards with a focus on quality and customer experience
  • Skills
    • Good analytical skills, with attention to detail and accuracy
    • Experienced user of Microsoft Office tools
    • Strong interpersonal, written, and verbal communication skills
    • Strong organizational skills, with the ability to plan and prioritize work

Company Culture

Tate Hertfordshire is committed to promoting equal opportunities and values diversity in the workplace. We encourage applicants to share their preferred pronouns and provide a supportive environment for all employees.

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