Senior Customer Success Strategist

4 weeks ago

London, Greater London, United Kingdom Culture Amp Full time

About the Role: As a key member of our team, you will play a pivotal role in driving customer success and growth at Culture Amp. You will leverage your expertise in SaaS and HR Tech to identify opportunities and deepen connections with our customers, ensuring they achieve their goals while maximizing the value of our product suite.

Key Responsibilities:

  • Develop a deep understanding of each customer's unique business needs and communication style to create tailored solutions that resonate.
  • Identify opportunities to expand product usage and introduce new offerings, enhancing the value delivered to our customers.
  • Seek ways to deepen engagement across all levels of the organization, including parents, subsidiaries, and other divisions.
  • Conduct thorough research on customers' businesses and come prepared with insightful questions and insights for meetings.
  • Ask layered, open-ended questions to uncover and clarify customer objectives and challenges beyond the surface level.
  • Use business insights and a customer-centric approach to plan accounts effectively, mapping key stakeholders and fostering strong relationships while maintaining disciplined territory management and forecasting.
  • Utilize CRM and sales tools effectively to manage sales cycles and ensure best practices are followed.
  • Commit to a collaborative approach with cross-functional teams to deliver an exceptional customer experience.

Qualifications:

  • 5-8 years of experience in customer sales with a focus on expansion-driven revenue targets.
  • Proven experience in the SaaS space, particularly within HR Tech or related fields.
  • Strong ability to identify and self-source expansion opportunities, employing innovative strategies.
  • Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives.
  • Experience building and navigating relationships within large enterprise environments.
  • Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
  • Proficiency in leveraging data for decision-making and influencing others.
  • Skilled in assessing business opportunities and understanding diverse buyer personas.
  • Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs.
  • Experience in cross-selling, upselling, and growing customer accounts.

About Culture Amp: We're a leading HR Tech company that empowers organizations to drive business outcomes through employee engagement and experience. Our platform helps companies like yours to attract, engage, and retain top talent, and we're looking for talented professionals like you to join our mission.

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