Customer Service Consultant for Scania
2 weeks ago
Key Responsibilities:
- Create job cards, checking for existing parts and service WIPs and campaigns
- Clarify for the customer and workshop the basis for repair
- Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Inform customer of outstanding campaigns and arrange for work to be completed
- Ensure all MOT appointments are planned
- Meet and greet all customers on arrival in a professional and friendly manner
- Agree timescales for unscheduled work with customers and follow through to completion
Estimated Salary: £30,000 per year
The successful candidate will be rewarded with a salary starting from £30,000 plus an excellent benefit package including a pension scheme, complementary life insurance, financial incentive schemes, and discounts on major retail outlets.
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