Customer Experience Lead

6 days ago


Stansted Mountfitchet, United Kingdom SSP Full time

About the Job:

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We're seeking a talented Customer Experience Lead to join our team at Camden Bar & Kitchen. As a Customer Experience Lead, you'll play a key role in driving customer satisfaction, creating a welcoming atmosphere, and providing exceptional customer service.

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Salary: £13.17 per hour (with an extra £1.50 per hour for hours worked between midnight and 6am)

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Shift Pattern: Variable shifts, including nights and weekends

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Your responsibilities will include:

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  • Leading customer experience initiatives, supervising staff, and maintaining high standards of customer service
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We offer a range of benefits to support your career growth and well-being:

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  • Free Meal while on shifts
  • Employee Discounts up to 50% on various SSP brands and franchises
  • Friends and Family App with 20% discount across our Catering, Whistlestop, and Urban Express units
  • Help@Hand App with shopping discounts, GP appointments, and financial wellbeing support
  • Flexible Scheduling to accommodate various lifestyles
  • Continuous Growth through award-winning training and development programs
  • Health and Wellbeing Support, including Retail Trust and flexible working
  • Culture of diversity and inclusion, with various networks to support you
  • Financial Support, including pension plans, life assurance, and more
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To succeed in this role, you'll need:

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  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment
  • Flexibility to work a variety of shifts, including nights and weekends
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We're excited to hear from you



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