Customer Experience Lead
6 days ago
About the Job:
">We're seeking a talented Customer Experience Lead to join our team at Camden Bar & Kitchen. As a Customer Experience Lead, you'll play a key role in driving customer satisfaction, creating a welcoming atmosphere, and providing exceptional customer service.
">Salary: £13.17 per hour (with an extra £1.50 per hour for hours worked between midnight and 6am)
">Shift Pattern: Variable shifts, including nights and weekends
">Your responsibilities will include:
">- Leading customer experience initiatives, supervising staff, and maintaining high standards of customer service
We offer a range of benefits to support your career growth and well-being:
">- Free Meal while on shifts
- Employee Discounts up to 50% on various SSP brands and franchises
- Friends and Family App with 20% discount across our Catering, Whistlestop, and Urban Express units
- Help@Hand App with shopping discounts, GP appointments, and financial wellbeing support
- Flexible Scheduling to accommodate various lifestyles
- Continuous Growth through award-winning training and development programs
- Health and Wellbeing Support, including Retail Trust and flexible working
- Culture of diversity and inclusion, with various networks to support you
- Financial Support, including pension plans, life assurance, and more
To succeed in this role, you'll need:
">- Excellent communication and leadership skills
- Ability to work effectively in a fast-paced environment
- Flexibility to work a variety of shifts, including nights and weekends
We're excited to hear from you
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