Customer Experience Manager

4 weeks ago


Bristol, Bristol, United Kingdom DX Network Services Limited Full time

About DX Network Services Limited

DX Network Services Limited is a leading independent parcel, mail, and logistics services company operating throughout the UK. Our mission is to deliver exceptional customer experiences through innovative solutions and dedicated service.

Job Details

  • Salary: £58,000 - £68,000 per annum (dependent on experience)
  • Location: Throughout the UK

Job Description

Company Overview

We are a reputable provider of parcel, mail, and logistics services in the UK market. Our commitment to innovation and customer satisfaction has earned us a loyal customer base.

Key Responsibilities

The successful candidate will be responsible for managing our customer service team, ensuring that all customers receive exceptional service and support. Key responsibilities include:

  • Leading and motivating the customer service team to achieve excellent service standards
  • Developing and implementing customer service strategies to improve customer satisfaction and loyalty
  • Managing customer complaints and feedback, identifying areas for improvement and implementing changes as necessary
  • Collaborating with other departments to ensure seamless service delivery and high levels of customer satisfaction
Requirements

To be considered for this exciting opportunity, candidates should possess:

  • A degree in Business Administration, Marketing, or a related field
  • At least 3 years' experience in customer service management
  • Excellent communication and leadership skills
  • A proven track record of customer service management and a deep understanding of customer needs and expectations


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