Customer Experience Manager

2 months ago


Bristol, Bristol, United Kingdom EE Retail Full time
Job Summary

We are seeking a seasoned retail professional to join our team as a Senior Retail Customer Advisor in Bristol Cribbs Causeway. As a key member of the leadership team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and supporting the development of our retail staff.

About the Role

This is an excellent opportunity for someone who has a proven track record of success in a retail environment, is passionate about providing outstanding customer service, and has a strong ability to motivate and inspire their colleagues. You will work closely with your manager and other senior colleagues to develop and implement strategies that drive business results, improve customer satisfaction, and enhance the overall retail experience.

You will have the opportunity to lead by example, set high standards, and foster a positive and inclusive team culture. Our ideal candidate will be a natural leader, able to motivate and inspire their colleagues to achieve exceptional results.

Key Responsibilities
  • Lead by example, setting high standards and fostering a positive team culture
  • Drive sales growth and meet or exceed targets
  • Provide exceptional customer service, ensuring customers feel welcome, valued, and supported
  • Mentor and coach junior team members, helping them to develop their skills and knowledge
Benefits
  • Market-leading salary: £26,929 plus commission
  • Ongoing training and development opportunities
  • Generous holiday entitlement and flexible working arrangements
  • Access to exclusive discounts on EE and BT products
  • Volunteering days and optional private healthcare and dental plans
About EE Retail

EE Retail is a forward-thinking company that prioritizes employee development and well-being. We strive to create an inclusive and supportive work environment that allows our employees to thrive. If you are passionate about retail, customer service, and leadership, we encourage you to apply for this exciting opportunity



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