Customer Experience Lead
3 weeks ago
Responsibilities:
- Develop and implement strategies to drive exceptional customer satisfaction across the Aftersales department.
- Work closely with our team to plan, forecast, and deliver sales targets, driving workshop utilisation and efficiency.
- Collaborate with other department managers to drive overall centre performance and achieve agreed KPIs and brand standards.
Requirements:
A successful background in Aftersales management, preferably in a similar size role, or experience as a Parts Manager or Service Manager. Strong leadership and management skills, a winning mentality, and a real passion for the brand are essential. If you're passionate about delivering exceptional customer satisfaction and driving business growth, we'd love to hear from you.
About Listers:
Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK, with over 2,500 employees across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support employees in all areas of the business and are committed to helping them achieve their aspirations.
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